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New install "Restricted index access" error
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TOPIC: New install "Restricted index access" error
#2612
New install "Restricted index access" error 4 Months, 2 Weeks ago Karma: 1
I am sorry to be a pain but you guys are really helpful.

I bought a template from rockettheme and I went for the Rocket Launcher install option which duplicates the demo site including images etc. I followed the tutorial here: www.rockettheme.com/joomla-tutorials/video-tutorials for the Install Rocket Launcher and when I get to the part to enter the www.yoursite.com I get an error that says - Restricted index access

Not sure what that means. I cannot see the Joomla setup page that I am supposed to.

The tutorial does say that I have to create a database which I did do via mySQL but I should be seeing the Joomla installation page before anything to do with the database.

Any hints or tips on what the issue could be?

Cheers,

John
JohnL
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#2613
Re:New install "Restricted index access" error 4 Months, 2 Weeks ago Karma: 0
Have you checked permission on the files/folders? - all the pain I've had in the past has been hosters who restrict file permissions - much better now I use my own server.

Cheers
Ian
ycs
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#2614
Re:New install "Restricted index access" error 4 Months, 2 Weeks ago Karma: 1
I will have a look into that. Most of the file are 644 they should be 755 right?

Edit: changed all the files in the public_html folder to 755 and it made no difference.

JL
JohnL
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Last Edit: 2010/03/13 18:38 By JohnL.
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#2616
Re:New install "Restricted index access" error 4 Months, 2 Weeks ago Karma: 0
Files are usually 644 and folders 755 but look at ownership too - if you haven't got suPHP (or equivalent) you will have trouble too.
ycs
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Last Edit: 2010/03/14 00:21 By ycs.
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#2622
Re:New install "Restricted index access" error 4 Months, 2 Weeks ago Karma: 1
I have tried various ways to install this rocket launcher file from rocket theme and it installs the complete demo template but I am not having any luck.

I have deleted and readded the account but no good. I have FTP's the contents to the publi_html directory and still no good. I then moved the contents via file manager and extracted it via cpanel. I then moved the folders to the publi_html directory and still no good.

I am supposed to put in the url and I am supposed to get a window so i can run a fresh install of Joomla but all I get is "Restricted index access"

Any clues???

JL
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